What does responsible gaming mean?
Responsible gaming means treating gaming as a form of entertainment — not as a solution to life's problems or a primary source of income. On Jaya App, responsible gaming means knowing how much time and money you're spending and staying within those limits.
Online gaming is growing rapidly in Bangladesh, and with that growth comes increased risk. Jaya App provides tools and guidance to help reduce those risks. We want you to enjoy the experience — but never at the cost of your family or your wellbeing.
Recreational Gaming vs. Problem Gaming
Not all gaming is problematic. Most people use Jaya App for entertainment in a healthy way. However, gaming habits can sometimes spiral out of control. It's important to understand the difference:
- Recreational Gaming: Sticking to a set budget and time limit, not losing your composure after a loss, and keeping gaming from affecting family time or work.
- Problematic Gaming: Repeatedly playing to recover losses, spending beyond your budget, and hiding your gaming habits from family.
Jaya App's Responsible Gaming Policy
Jaya App is more than just an entertainment platform — we genuinely care about the wellbeing of our members. The core pillars of our Responsible Gaming policy are:
1. Strict Age Verification Enforcement
Jaya App is strictly for users aged 18 and above. Age is verified at registration, and additional ID may be requested in cases of doubt. Keeping minors away from gaming is our highest priority.
2. Self-Exclusion Feature
If you feel you're losing control of your gaming, you can voluntarily suspend or permanently close your account. Once a self-exclusion period is set, logging in will not be possible during that time. To use this feature, simply let our support team know.
3. Betting & Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once set, limits can be lowered instantly, but increasing them requires a 7-day waiting period — to prevent decisions made in the heat of the moment.
4. Time Alerts & Break Features
When a gaming session runs long, Jaya App automatically sends an alert. You can also activate a "Cooling-Off Period" for a set duration — anywhere from 24 hours to several weeks.
Please Note: Responsible gaming is not a weakness. It's a sign of maturity and sound judgment. Asking for help takes courage.
Practical Tips for Safe Gaming
Follow these guidelines to play responsibly and safely on Jaya App:
- Set a budget before you play, and stop when you reach it.
- Don't keep playing in hopes of winning back what you've lost — that's the biggest mistake you can make.
- Do not play while drunk, exhausted, or in a disturbed state of mind.
- Don't treat gaming as a source of income — it's entertainment.
- Take regular breaks and spend time with your family.
- Track your gaming expenses — review them at the end of each month.
- Let a friend or family member know you're gaming — keep things transparent.
What Should You Do If You're Struggling?
If gaming is becoming a problem, don't be ashamed to seek help. Jaya App's 24/7 support team can assist you with self-exclusion, setting limits, or closing your account. We speak your language and approach every situation with empathy.
If you think someone close to you is struggling with a gaming problem, please reach out to us as well. With the account holder's consent, we can take the necessary steps to provide support on that account.