Jaya App Terms & Conditions — Please Read Before Use

1Introduction & Eligibility

Jaya App (referred to herein as "we", "the platform", or "the service") is an online gaming and Sports Betting platform operated through the website https://jayaapp.vu and its associated mobile applications. These Terms and Conditions constitute a legally binding agreement between Jaya App and its users.

By registering on or using Jaya App, you are deemed to have fully accepted these Terms and Conditions. If you disagree with any of these terms, please refrain from using the platform.

2Account Registration & Management

To open an account on Jaya App, you must provide accurate and truthful information. Registering with false or incorrect details is a breach of these terms and may result in account termination.

Rules applicable to every user:

• Each person may register only one account. Creating multiple accounts will result in all accounts being permanently closed.
• Accounts may not be transferred to any third party.
• Your account password must be kept strictly confidential. Sharing it with anyone is prohibited.
• The mobile number and email address provided at registration must remain active.
• Cooperation with KYC (Know Your Customer) verification is mandatory.
• Any changes to your account details must be reported to Jaya App immediately.

You are solely responsible for the security of your account. You will be held liable for all activity carried out on your account unless you have promptly notified us that it is being accessed without your authorization.

3Eligibility & Age Requirements

The following eligibility requirements must be met to use Jaya App:

• You must be at least 18 years old to register. Account creation by minors is strictly prohibited.
• Online gaming must be legal in your jurisdiction.
• You must be of sound mind and capable of making independent decisions.
• You must play in your own name and with your own funds — playing on behalf of others is prohibited.

We may request proof of identity or age at any time. Failure to cooperate with verification will result in your account being temporarily suspended.

4Deposit & Payment Rules

Jaya App accepts a range of mobile banking and bank transfer methods for deposits. Please keep the following in mind when making a deposit:

• Deposits must be made from your own account. Payments from accounts held in a third party's name are not accepted.
• A minimum deposit amount applies — this is clearly stated on the platform.
• Deposits are generally processed instantly, though delays may occasionally occur due to banking system issues.
• Deposits made with incorrect details may not be credited. Always use the correct reference number.
• If you experience a deposit issue, please notify the support team within 48 hours.

Accepted payment methods:

Jaya App accepts popular mobile banking services, bank transfers, and approved digital payment methods available in Bangladesh. The full list of supported methods is kept up to date on the Payments page.

5Bonus & Promotion Rules

Jaya App offers a variety of bonuses and promotions. Each bonus has its own specific terms, detailed on the relevant offer page. The general bonus policy is outlined below:

• Bonuses cannot be withdrawn directly until the wagering requirement has been completed.
• Wagering requirements are generally a specified multiple of the bonus amount — stated separately for each offer.
• The same bonus cannot be claimed more than once.
• Transferring bonuses to another account is not permitted.
• Bonuses have an expiry date — any bonus not used within the specified period will be forfeited.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.

6Withdrawal Rules & Process

Withdrawing from Jaya App is straightforward and secure. However, there are a few important things to keep in mind:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal of large amounts may be held pending until KYC verification is complete.
• Minimum withdrawal amounts and daily limits are set separately.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals may be delayed on bank holidays.

Reasons a withdrawal may be declined:

Withdrawal requests may be declined in the following circumstances: incomplete KYC, unmet bonus wagering requirements, suspicious transaction activity, or a pending account verification. In such cases, our support team will reach out to you.

7Gaming Rules

All games on Jaya App are conducted fairly and transparently. RNG (Random Number Generator) certification ensures that no game outcome is predetermined.

• Each game has a set betting limit — please check the limits before you start playing.
• If a game is interrupted due to a technical issue, the bet for that round may be voided.
• If your internet connection drops, Jaya App automatically saves your last known game state.
• In Live Dealer games, the dealer's decision is final.
• Jaya App reserves the right to change odds in Sports Betting.

8Prohibited Activities

The following activities are strictly prohibited on Jaya App. Engaging in any of them may result in immediate account closure and forfeiture of your balance:

• Creating or operating multiple accounts.
• Abusing or manipulating bonus offers.
• Attempting to breach platform security or engaging in hacking.
• Use of unauthorized software or bots.
• Threatening or harassing other users.
• Money laundering or any other illegal financial activity.
• Operating an account using false or fraudulent information.

9Data Protection Policy

Jaya App treats the protection of users' personal data as its highest priority. All information you provide is secured via SSL encryption. For full details on how your data is used, please refer to our Privacy Policy Available on the page.

We do not sell your data to third parties. Information may only be shared where required by law or where necessary to provide you with our services.

10Account Closure & Suspension

Jaya App reserves the right to close any account at any time and without providing a reason, particularly in cases of a breach of these terms. Where a legitimate balance exists, users will be given the opportunity to withdraw it, unless it was obtained through fraudulent or unlawful means.

You may also request to close your account voluntarily at any time. A self-exclusion option is also available under our responsible gaming policy. For more details, Responsible Gaming You'll find it on the page.

11Policy on Changes

Jaya App reserves the right to modify or update these Terms and Conditions at any time. When changes are made, the revision date at the top of the page will be updated and registered members will be notified by email or SMS.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.